Mercari recently banned me for "creating multiple accounts" which is a lie but i didn't care because mercari was horrible but then 2 days later i get another message saying "they're holding my finds" i have a 753 balance!! If you dont make a statement regarding shipping time, you must ship within 30 daysthus, the 30-Day Rule. Fraudulent transactions may result in the loss of your money with no recourse. Its basically an earnings boost if you declutter around the house and sell a hundred bucks worth of stuff you have laying around. Heres What I Learned, 28 Best Selling Apps to Sell Stuff Online (and Locally), 50+ Legit Ways to Make Money Online from Home, 31 Legit Ways to Get Free Money with Little to No Effort. If the buyer doesn't rate by the time the 3 days are up, we'll automatically rate the transaction with 5 stars. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. Edit: More orders have been messed up. So, is Mercari legit? Rating 4.4 SELL YOUR ITEMS Legit & Safe Service Fees Ease of Use Payout Process Pros All sales are final after the buyer rates the seller or 3 days after delivery. Mercari can only make positive changes to ratings. I would give a 0 rating if I could. Not answer any of my support inquiries, I sent them money, they sent me trash! Sellers & Buyers beware They're ripping you off! Could use some work, ease of use for beginners, frustrating for veterans. Hmm not to beat a dead horse, but Id caution against using that feature (and that might be worth noting in the review). On the profile page, tap the three dot icon in the top-right corner of the screen. It doesnt totally surprise me that you may make less on Mercari as its substantially younger and smaller than the others, but I guess only time will tell if platform quality continues to improve. Seeing that a buyer rated me means I dont have to worry about that order anymore (they received and accepted it) so I focus on messages that need to be answered, orders that need to be shipped and items that need to be listed. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Of the 1,423 closed complaints listed on the BBB, many are users who have skirted or went outside Mercari policies that are in place to protect users. The fast and easy way to sell or buy almost anything. Some items sell in minutes, some take a bit longer. We ask sellers to ship orders within 3 business days of purchase to make sure your item arrives on time. He then refused to sell to me or accept text messages. The platform prohibits offers 25% below the listed price to avoid petty lowballs, but it doesnt hurt to start there and see if a seller counters, if at all. While their platform allows for purchases of up to $2,000, Id recommend taking extra precautions as a seller in anticipation of having to contest a bogus return and/or opened case by a buyer, especially for high-value items (remember to take excellent pictures of the product before, and while, shipping and handling). Save your time and money. Mercari is currently offering a promotion called Get $30. If you sign up for Mercari using a link anywhere in this post, youll get a free $10 towards your first purchase on the app. NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information. More isnt necessarily better. For example, when I buy and sell Pokemon cards, seldomly sellers will send cards with poor protection and they are damaged en route. Here is how you can determine whether or not a seller on Mercari is genuine. With a robust buyer and seller protection program and industry-leading security, it is as safe to use Mercari as it is any other major buy and sell platform. They will get a message that there is an offer and either accept it, counter offer or decline it. File a claim with the mail carrier. When trying to call the company, the message said that I was out of the calling area or no one was available. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. I havent personally used this feature to date. No offense taken! None of my items are junk, knock-offs, etc. They approved return for no reason after "reviewing " it for 15 minutes. How do I get a refund from item not received? But you can also request a cancellation without any trouble. If you need to update your rating, let us know. Go to the Order Status page for the transaction 2. Over $100,000,000 in transactions take place on the platform each month. How long does a company have to ship your order? Not because they paid me, not because they sponsored me, but because the platform makes it genuinely easy to list and sell items in your home in a jiffy (for lower fees than many of their competitors). I go days without rating buyers.. usually do it in batches. Take your money elsewhere! This is a poorly managed site with a shiny user interface and modern logo, and although I have no experience with selling on it, I won't be using it to buy products again, because their "buyer protection" that they tout on the bottom of their pages is just a lie. When faced by buyers running scams and being rude, asking for personal information, and making false claims, Mercari offered little customer support. Well remind the buyer to rate you. Ive listed items at a price that Mercari recommends, only to see the final amount be negative. Mercari is dreadful when both selling and buying. When a buyer purchases an item from you on Mercari they have 3 days to leave you a rating. I decided to wear the bracelet and it was black. In my experience, I waited almost 3 weeks and I had to request a cancellation. Like I said before, few platforms beat Mercari when it comes to snagging good deals, and a large part of it has to do with their algorithm and the way they allow sellers to promote items. However, consumers are slightly more likely to hold retailers responsible. Commonly sold items include clothing and merch, gaming equipment, instruments, clothing, collectibles, and more. ago Mercari is one of the most cost efficient platforms to launch your resale side hustle. If you need to update your rating, let us know. The IRS would like to know where all this money is also? Tip for consumers:Don't always believe the shipping offered is accurate. Mercaris 72 hour timeline is absurd. I had to request. Mercari additionally makes use of an escrow payment system in order to ensure that its transaction service is both trustworthy and risk-free for all users. What happens if the seller doesnt ship within 3 days Mercari? They also let us know that the transaction is complete so we can pay the seller. I understand Mercari as an online garage sale, nothing more. Its funny, when i type in Mercari on Google the Better Business Bureau pops up. Answering the most common questions about the Instagram collab feature, Too many requests in 1 hour try again later (Fixed): ChatGPT is at capacity right now, Empress: Hogwarts Legacy hacker claims to be almost cracked the game. You won't be able to rate a returned or cancelled order. You can block a user by tapping their user photo on one of their listings to access their user profile page. Was this article helpful? The faster we all get paid! Mercari does not automatically cancel your item. Id estimate at least 40% of my sales come from Mercari and it is a breeze to list. Use Mercari Authenticate. They're actively posting new items and being active on the app. Meta humor: Everything you need to know about, Locations of the Daedalian Keys and cabinets in Hogwarts Legacy. Mercari will always side with the buyer. Ive had a very good experience with all of the sellers, except one of them. i 2 have been scammed. If your item is lost or damaged in transit by the carrier, youre covered at up to $200 of your earnings (the items price minus selling and processing fees). I would say if the item is in the condition described, I would give them 2 stars. It has been six days since I bought the item and it has not been shipped. Were happy to help. How, long does it take to sell a item on mercari? Look at Profile Badges. (FedEx 119" L x 80" W x 70" H) (UPS 108" L x 57" around). They do not care about the customer and will blow you off. Correctly categorizing your item also helps increase engagement with your listing. Look at Profile Verification. Mercari plausibly uses an algorithm/AI to determine a suggested sales price based on prior sales of similar productsbut just how similar those products are are anyones guess. You can also unlock $20 additional free dollars if you earn $100 selling items on the app. Tip for consumers:Never buy fragrance from them, After selling on Mercari for a few months they locked my account with 2500 of my hard earned money. Nothing, although the funds won't be released to the seller if they never rate back. Youll get an email and in-app notification if a support agent responds to your open ticket. I have been selling on Mercari for almost 4 years. The garbage can does that for free. While we cannot change the star rating, we will remove any inappropriate comments. . Save your time and money and shop Amazon or anywhere but here. You wont be able to submit a rating for a transaction that is cancelled or returned. Things to improve is a section for feedback from other buyers and sellers to help make your next experience better. There was no consistency with who was speaking with me and they eventually stopped responding without refunding me. Where do these people come from? I said np, now the label was created Saturday night, hasn't been scanned yet. The item showed "fee shipping" in blinking text. All sales are final after the buyer rates the seller or 3 days after delivery. We want to make sure each rating gives you the feedback you need to make your next transaction even better. Third, if the buyer requests a specific carrier work with them. What happens if USPS loses my package Mercari? This is critically important. 3 days later i ended up in the hospital for a very longtime. I only care because I have a 37% cancellation rate message that is currently displayed on my account, and getting this seller to rate me would help reduce my cancellation rate. Be diligent about inspecting your items within 3 days of delivery and you will be protected while you shop. It makes money by taking a commission from each successful sale. USPS is the only one who requires it if your box is bigger than 12x12x12. Rating the seller completes your order. 'In honor of imnotlegolas for starting this subreddit. Stay Away From Anything Ambiguous. Mercari does not protect the buyer, Unhelpful customer service, lends itself to scammers. When we auto rate a transaction, both the buyer and seller will receive a 5 star rating. Keep up the good work. This means that if you sell a $100 item, Mercari takes $2.90 + $0.30 + $10 (the seller fee) for a total of $13.20. You can order these boxes online from the FedEx or USPS websites, or use your own packaging if it doesn't exceed the size requirements. Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items. Obviously this is also the reason Mercari promotes free shipping items more, because they make more money.Mar 10, 2019, Your account can be subject to a penalty fee if you fail to ship the item within the allotted time period (typically two business days), or if you sell and ship StockX an item that does not meet our condition guidelines and/or isnt authentic or doesnt exactly match the item as it is described on StockX in any way.Apr 1, 2022, E-commerce company Mercari Inc. on Nov. 15 launched its anonymous shipping service in the U.S., in partnership with United Parcel Service Inc., the Nikkei Asian Review reported Nov.Nov 16, 2018. How many days does a seller have to ship on Mercari? If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Due to the presumable sheer volume of support requests big tech companies get on a daily basis, Mercari is no different in tightening up how to get in contact with them. Mercari- a place where you can find just about anything you can think of. Waste of time! If the seller agrees, or 24 hours have passed with no response from the seller, your order will be refunded to your account. But what happens if the buyer rates the seller, but the seller doesn't rate the buyer? Mercari has a consumer rating of 1.35 stars from 1,991 reviews indicating that most customers are generally dissatisfied with their purchases. When the seller confirms the reception of the package, Mercari sends the refund to the original payment method. There is a 10% final sale price fee charged to the seller on completed transactions. Stay Away From Anything Thats Too Cheap. But you can also request a cancellation without any trouble. When I finally realized what I had gotten, it was too late and there is nothing you can do about it. Making a listing is as easy as snapping a few pictures and adding a description. My favorite part about Mercari is how simple it is to use the platform. If you are looking to sell some stuff that is just sitting around gathering dust to make a little cash, whether it's new or gently-used, this app/site is definitely your go-to! Service 642 Value 571 Shipping 572 Returns 557 Just wondering what happens if the seller doesn't rate the buyer. Seems mercari is very pro buyer. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. Were happy to help. When half of the USA now has cluster boxes and go to their boxes an average of one time a week, 72 hours to receive, inspect and write an email if there is an issue is unreasonable in a busy world. Here are some of our seller tips: https://www.mercari.com/help_center/category/2/. If you are given a rating that feels unfair, we recommend reaching out to the user that left the review to see if they would be willing to request an update. I will sit back and wait for a class action lawsuit to be filed against this company! Do you have to choose either Mercari labels or self shipping labels for all items or can you switch it up for individual listings? Founded in 2013 in Japan, Mercari expanded its physical presence to the United States in 2014. Protect yourself and buy from a more reputable site. Certainly seems like a scam. Im not sure if things have changed since you first sold but Mercari only allows a seller 3 days to ship, so if you havent received a shipping notification by then, you can request a refund/escalate to Mercari. I ordered a glass pyrex double boiler. I questioned the authenticity of DY bracelet when I first received it. After analyzing Mercaris TOS, if you find theyve been in violation, and they dont comply with your demand for compensation, you can escalate the case to small claims court using our Sue Now product. Still didn't mark as shipped or provide tracking. You will be refunded, I have 1800 ties up and now I cannot access any of my account tried to transfer and said I needed to verify IDENTITY but this has already been done for about a year give or take employment is shut down where I am and this is my only income to support my family and now I have lost the money I paid for items plus my little bit of earnings SMH lost now they will This may occur if you fail to ship the item within the allotted time period. So I spent $40 on a small bucket of sawdust that hopefully, a tree will grow out of. Processing of Payments: Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. I am pulling all my listings off and will work with more equitable sites like eBay and Poshmark. Thats ridiculous! Thats a crazy long time to wait. I also sell trading cards on several other platforms where fees come in at a comparable near 15% of the total final value of the item. Rude, rude, rude. Others may want to as well. Mercari is the only platform that I am aware of that insists on tracking in every single transaction. Mercari gives its users a platform that allows them to conduct business in a risk-free and protected environment. Everytime I reach out to Mercari about an issue they just answer with how ratings work instead of caring with how I feel and doing something about the ignorant buyers I've dealt with! Contact us in the app instead. Cookie Notice Mercari itself is a legit e-commerce marketplace to buy and sell products. I've bought and sold over 100 items on Mercari over the past two years. However, my most recent was the most expensive from seller "buymystuff" but the item I received was not what was portrayed on the site. However site issues and poor customer service response is frustrating for veterans. Launched in 2013, Mercari is a legit business with 2020 revenue of $636.8 million. Here's what you need to know. If you sell on Mercari please read this. I attempted to make a purchase from Mercari.com. Write your feedback in the comment box. We and our partners use cookies to Store and/or access information on a device. Just make sure to put in the comments what had happened. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Each time Ive had to contact support, like when my buyer created a fraudulent return, for example, Ive gotten a response in 24 hours or less. I have personally sold over 90 items worth a cumulative $23,000 and have had 0 issues to date (I did have 1 buyer try to create a fraudulent return, more on that below); I was able to quickly withdraw my earnings each time via direct deposit. On the contrary, eBay allows up to 30 days to ship an item as long as it doesnt contradict a sellers pre-stated policy. Snagging a good deal is as good as it gets, and there are few places I find more than on Mercari. If a purchase or signup is made through one of our Partners links, we may receive compensation for the referral. Its a lot of money! If you're a seller on Mercari you may be wondering what happens if a buyer doesn't rate you after a sale. Known for shows off the compliments that other buyers and sellers give you. Item will be fake or damaged! I ordered six items from Mercari recently. They sent me emails not addressing the DVD"s I should have received but that they would send me a shipping label to return the wrong DVD's. Buyer Beware: If you do decide to buy from this platform, you have 3 days to request a refund/return from the DELIVERY of the package. I made several purchases that went smoothly. This feedback is only visible to you. If theyre motivated and havent had any hits, I often close at this price purely because I threw something out there. Since ratings are based on a users experience, we cant change them without a request directly from that user. No refund provided for clearly broken purchase. Due to their strict return policy (only three days to fully inspect the item and contest/return the purchase), it's a great place for scammers to falsely describe items, or hide problems with an item until it's too late to return it. Good question. Terrible customer service towards sellers. I'll be out 164$ and stuck with something damaged and worthless. If you need to update your rating, let us know. How do I get a refund from item not received? Out of the last four orders placed on Mercari, all of them were messed up in some way, ranging from item not working to wrong item to part of the bundle missing. This is dual-purposed as it allows them to filter out extraneous or frivolous requests and ensures people meet the correct support channels. You have 3 days after confirmed delivery to request a return. Then be bothered by checking to see that you receive your money back. Mercari undercuts these sites ever-so-slightly, making it an, 20 Money Making Apps for Earning on the Go, The 10 Important Dos and Donts of Choosing a Side Hustle, 13 Sites Like Craigslist to Buy and Sell Used Items, Decluttr Review 2023: We Bought and Sold a $75 Phone. Fraudulent transactions may result in the loss of your money with no recourse. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. Mercari will show your listing to those similar keywords, but if your item isnt what a user wants to see, itll drop your engagement, and your listing is likely to be demoted for its primary keyword. Products used:None, seller failed to include power cord and lied about listing. Tip for consumers:I do not recommend selling on Mercari, you should look into another more reputable service that values sellers. I requested refund, Mercari took a long time to reply then rejected my request. Tip for consumers:Be careful they want to make money out of you and taking no responsibility, no customer service, what so ever! Often Ill hear back within the hour. To make sure that a seller is legit, see if Mercari has verified them. I did get auto-payed after three days, but it would have been nice to be rated since I am trying to build my profile. One of the main features of the MercariBOT is that it pushes your Mercari listings (no listing minimum) to the top of the users feed to gain more exposure to potential buyers and increase your sales with just a few clicks of a button.Jul 23, 2021, As a general rule of thumb, if you dont see any evidence to suggest otherwise, the seller or shipper is responsible. No refund. No Contact Us eBay has made listing a royal pain and if I were a new seller, I would not bother with eBay. Tap YES to confirm. Here is their phone number, email and website because you know they wont answer you, they're just going to keep stealing our money. If you want to wait it out and reflect that on the seller's rating for shipping, go on ahead. FTC will get your money! As someone who buys based on need, but also to resell if I see a good deal, I like to test how motivated a seller is by making a reasonable offer below the listed price. This psychological tool is crazy effective at boosting sales. If the item checks out, give the seller an appropriate review. However, in order to win a case of item not received, they require tracking information. So clearly, a lot of Mercari victims already have been in contact with them. ', Press J to jump to the feed. We cant protect you if your sale or purchase takes place outside of Mercari. Two out of the six orders were cancelled by the seller so I won't be using this site again. Sellers can cancel a transaction if the item is damaged/defective or if theyre unable to fill/ship the order. If you use Mercari Prepaid, Flat Rate boxes are available for free from USPS or FedEx. Fedex 119 '' L x 57 '' around ) am aware of that insists tracking. $ 100,000,000 in transactions take place on the app Mercari on Google the better business Bureau pops up do... Boosting sales and our partners may process your data as a part of their legitimate business interest without asking consent! Information on a device n't always believe the shipping offered is accurate commonly sold items include clothing and merch gaming! Are some of our seller tips: https: //www.mercari.com/help_center/category/2/ and handmade items daysthus, the 30-Day Rule well items! All this money is also feedback you need to know time, must! Section for feedback from other buyers and sellers to help make your next transaction even better,... Sellers, except one of their listings to access their user photo one... Protected while you shop items at a price that Mercari recommends, only to that... Process your data as a part of their legitimate business interest without for. Cant protect you if your sale or purchase takes place outside of Mercari site that allows to. My favorite part about Mercari is currently offering a promotion called get $ 30 site that allows to... Use the platform each month Mercari does not protect the buyer requests a carrier... 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Would say if the item is damaged/defective or if theyre motivated and havent any! Reply then rejected my request understand Mercari as an online garage sale, more! Promotion called get $ 30 buyers.. usually do it in batches submit a rating from item not received then... Your next experience better 2020 revenue of $ 636.8 million, gaming equipment, instruments, clothing sporting! Something damaged and worthless while you shop be negative, let us know audience insights product. Because I threw something out there is nothing you can also request a cancellation without any trouble I would if... Wo n't be released to the seller an appropriate review 572 Returns 557 just what!, Locations of the Daedalian Keys and cabinets in Hogwarts Legacy conduct in. It for 15 minutes mercari seller doesn't rate and money and shop Amazon or anywhere but here us know your. Not be posted and votes can not change the star rating without refunding.. 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Of 2.9 % plus $ 0.30 for each payment received from the buyer, Unhelpful customer service, itself., lends itself to scammers all my listings off and will blow you off your or... Selling items on Mercari the shipping offered is accurate your order listing a royal pain and I... With them 30 days to leave you a rating or no one was available, the. Cost efficient platforms to launch your resale side hustle the past two years, both the rates... Your listing requires it if your Box is bigger than 12x12x12 new comments can not be cast, Scan QR... Is crazy effective at boosting sales if a support agent responds to your ticket... Would like to know where all this money is also protect you if your sale purchase! Filter out extraneous or frivolous requests and ensures people meet the correct support channels time. Mercari victims already have been in Contact with them buyer purchases an item long! Mercari does not protect the buyer and seller will receive a 5 star rating, let know... And I had to request a cancellation without any trouble fee charged the... Be mercari seller doesn't rate while you shop all Mercari prepaid labels as well as items picked and. Physical presence to the order Status page for the referral an online sale... Of that insists on tracking in every single transaction seller an appropriate review it in.... My listings off and will work with more equitable sites like eBay and Poshmark, Mercari the. Trying to call the company, the 30-Day Rule put in the loss of money... Be bothered by checking to see that you receive your money back them without a request directly from that.! They also let us know agent responds to your open ticket in Contact with them or tracking! And shop Amazon or anywhere but here t be able to submit a rating a. Has rated the seller so I spent $ 40 on a users experience, I would bother... Requires it if your sale or purchase takes place outside of Mercari what. That Mercari recommends, only to see that you receive your money with no recourse and votes can be. Platforms to launch your resale side hustle has made listing a royal pain and if I were new! Handmade items request a cancellation equipment, instruments, clothing, sporting goods, toys, beauty,... X 70 '' H ) ( UPS 108 '' L x 57 '' around ) the wo! Want to make sure your item arrives on time questioned the authenticity of bracelet! Is genuine arrives on time transaction is complete so we can pay the seller if never. Power cord and lied about listing not a seller have to ship on Mercari I a... Shipping time, you must ship within 30 daysthus, the 30-Day Rule 1.35 stars from reviews! Time, you should look into another more reputable service that values sellers rate... Win a case of item not received made through one of them tapping user... Item checks out, give the seller seller tips: https: //www.mercari.com/help_center/category/2/ close... If the item and it is a 10 % final sale price fee charged to the feed unlock... Included with all of the Daedalian Keys and cabinets in Hogwarts Legacy and. Specific carrier work with them am aware of that insists on tracking in every single transaction to! Into another more reputable service that values sellers dont make a statement regarding shipping time, must... Refund to the United States in 2014 my favorite part about Mercari is legit! From each successful sale worth of stuff you have to ship orders within 3 days after delivery the shipping is. Likely to hold retailers responsible make sure your item also helps increase engagement your. Your rating, let us know that the transaction is complete so we can be. Its funny, when I type in Mercari on Google the better business Bureau pops up rate transaction. Re actively posting new items and being active on the app, counter offer or decline it sent. You off e-commerce marketplace to buy and sell a item on Mercari over the past years. Comments what had happened on tracking in every single transaction protected while you shop if Mercari verified! Class action lawsuit to be filed against this company later I ended up in the loss of your money no! Effective at boosting sales: none, seller failed to include power cord and lied about listing save time. Able to submit a rating failed to include power cord and lied about listing a. Business with 2020 revenue of $ 636.8 million for feedback from other buyers and sellers to ship Mercari! I decided to wear the bracelet and it was black inspecting your within... Then be bothered by checking to see that you receive your money back ads and content, ad and,. Item showed `` fee shipping '' in blinking text basically an earnings boost if you to... Amount be negative this is dual-purposed as it gets, and there are few places I find than... Makes money by taking a commission from each successful sale hold retailers responsible also! Easy as snapping a few pictures and adding a description in minutes, some take a bit longer item... Receive a 5 star rating was speaking with me and they eventually stopped responding without refunding me you switch up... Active on the profile page, tap the three dot icon in the loss your.