securus customer service refundsecurus customer service refund
for any law enforcement, jail/prison management, investigatory, or other purpose. All Tablet sales are nonrefundable. We take safeguarding your personal information seriously. Text messages sent using this service will not include your account details or other personal information. We will, however, always post the changed terms on our website. Direct Bill account holders are responsible for payment of any balance due on the Direct Bill account. Arbitrability of Certain Disputes. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. YOU AGREE THAT YOU WAIVE ANY AND ALL CLAIMS AGAINST US ARISING FROM THE RECORDING OF NON-PRIVATIZED CALLS. These charges, and whats included, are subject to change from time to time. Este Acuerdo est
You can look up these costs on our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). What happens if the facility takes away or restricts the services on a tablet that I have ordered? Dallas, Texas 75001, Securus Correctional Billing Services
Ensure the security of your data and transactions USLegal fulfills industry-leading security and compliance standards. Dallas, Texas 75265-0757, Facilities We Phone numbers associated with a Direct Bill account may receive calls from incarcerated individuals as long as the Direct Bill monthly credit limit has not been exceeded and there is no past-due balance on the Direct Bill account. This includes: Federal Universal Service (USF) Charge, Authorized passthrough charged per call as applicable. Securus Online Assistant Now Available - Click the bubble below. ABSENT PRIVATIZATION, COMMUNICATIONS WITH YOUR CLIENTS THROUGH OUR SERVICES WILL BE RECORDED AND MAY BE MONITORED. Notwithstanding the above, the scope, validity, effect, and enforceability of this agreements waiver of (i) class action lawsuits, (ii) representative or class-wide arbitration, and (iii) private attorney general claims, are to be determined solely and exclusively by the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and not by Resolute, the AAA, or any arbitrator. To register online you must have a Securus calling account, video account, or email account. We reserve the right to change or modify these General Terms and Conditions and any of the additional Product Terms and Conditions without any special prior notice to you. You understand and agree that you and other friends and family members are not authorized to request access to the Securus Debit account to review account activity or to request prepaid services, nor are you eligible to receive refunds of Securus Debit account prepaid service funds. You can choose to call or write to inmates if they are allowed to communicate with the outside world. Refunds are processed within 60 days after your request is received. PLEASE READ IT CAREFULLY. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request therefund. How do I get setup for eMessaging using the Securus Android app? This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the United States Federal Arbitration Act and other applicable federal law. We provide our Products using reasonable skill and care. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the AdvanceConnect account number. Participation in Securus Notification Alerts Product provides you up to 5 messages/month. The purchased rate is dependent on the correctional facility where the incarcerated person is housed. Once you have the MTCN, you will need to go to a Western Union location in the state of your release and present the MTCN and a Photo ID to obtain your funds. Your Customer Agreement also means you agree to receive periodic email communications from us. . January 4, 2022 General Credit Card refundsfor AdvanceConnect prepaid calling accounts are processed as follows: Securus refundsare applied back to the credit card in 10-12 business days however it may take the financial institution 1-2 billing cycles for the refund to appear back to the credit card statement. Securus provides a Rate Calculator on its website to help you find out the cost of a call before its made. Examples of specific causes for termination and suspension of access to our Products or a change to your password include, but are not limited to: If your account is terminated or suspended, this may result in any one or more of the following circumstances to occur: You understand and agree that all terminations and suspensions are made in our sole discretion. The Contact Center is open seven days a week 24 hours per day. Open the securus refund request form and follow the instructions Easily sign the securus video visitation refund with your finger Send filled & signed securus inmate debit refund or save Rate the securus technologies refund 4.7 Satisfied 177 votes Quick guide on how to complete securus credit request form All applicable AdvanceConnect funding fees, third party transaction fees and governmental taxes and fees are in addition to the call rates and charges for the calling service provided. o realizar pagos por nuestros servicios. The Product-specific terms and conditions included here are: Mobile Text Alert and Notification Service. If allowed by the correctional facility, an incarcerated individual may also transfer funds from his or her correctional facility trust/commissary account into a Securus Debit account by making a request through the commissary. The right we give you to access our website and to use our Products is personal to you (it doesnt extend to anyone else), nonexclusive (we can license theses rights to others), non-assignable (youre not allowed to assign the right to anyone else), and your use must be consistent with your Customer Agreement. Late or non-payment of a Direct Bill invoice may restrict the ability of a friends and family members to obtain future credit. The applicable fees for your video session are made available when you schedule your session (including service payments and any taxes). Upon receipt of notice that an election to proceed in an appropriate small claims court has been made, the arbitration must be withdrawn without prejudice. Applicable taxes and passed through governmental fee recoveries are in addition to the rates and charges for calling services. Unless you and we agree otherwise, including on whether to conduct arbitration by telephone or videoconference, any arbitration hearing shall take place in the county of your residence. THE LIMITATIONS SET FORTH IN THIS LIMITATION OF LIABILITY SECTION SHALL NOT APPLY TO: (I) PERSONAL INJURY OR DEATH OR DAMAGE TO ANY REAL OR TANGIBLE PERSONAL PROPERTY CAUSED BY OUR GROSSLY NEGLIGENT ACTS OR OMISSIONS; OR (II) THE GROSSLY NEGLIGENT ACTS OR OMISSIONS OF US IN PERFORMING OUR OBLIGATIONS UNDER THIS CUSTOMER AGREEMENT. A valid credit card or a pre-paid Visa or MasterCard is required to process the communication fee and schedule a Video Connectsession. This means that when you provide credit card numbers to us, we can assume that you have the proper authority and permission to use those credit card numbers and to incur charges on those accounts. Under such circumstances, Securus is authorized to remove those funds from the incarcerated individuals Securus Debit account and return them to their rightful owner. Use the Cross or Check marks in the top toolbar to select your answers in the list boxes. We are not responsible for the contents, links or privacy of any of these linked websites. How can a Securus online user find their transaction history, payment history and monthly statements for AdvanceConnect or Direct Bill account? Este Acuerdo requiere que usted mantenga una tarjeta vlida en el archivo de la
Examples of security violations include unauthorized access to or use of data or systems, including any attempt to probe, scan, or test the vulnerability of our website or to breach security or authentication measures, unauthorized monitoring of data or traffic, interference with service to any user, host, or network including, without limitation, mail bombing, news bombing, other flooding techniques, deliberate attempts to overload a system, forging any TCP-IP packet header, e-mail header, or any part of a message header, except for the authorized use of aliases or anonymous re-mailers, and using manual or electronic means to avoid any use limitations. Either you or we may elect, instead of arbitration, to have a Dispute resolved in small claims court if the Dispute is an individual claim, does not seek injunctive relief, is within the jurisdictional and dollar limits of that small claims court, and is brought in a small claims court that permits representation by counsel. Your rights and duties under these terms are not assignable by you without our prior written consent. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. Direct Bill account holders can initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. If you authorize the Company to use your Card Information to make any recurring transactions, all payments will be in US dollars. Dispute Resolution & Arbitration Agreement (Arbitration Agreement). My Securus Video Connect session was dropped/interrupted while I was visiting. We will reimburse you for arbitration filing fees that exceed the cost of filing a claim in court if, after the informal dispute resolution process laid out above fails, you file an arbitration that we or the Arbitrator determines is not frivolous. What do I do if the Securus app wont open? We may allow other parties to offer and provide you products and services on our website. Friends and family members may purchase prepaid services directly for Securus Debit accounts without being required to create their own Securus accounts if allowed by the correctional facility. The security of your account is important to us. https://securustechnologies.tech/about/tariffs/, https://securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and complete information; and. In limited situations, we may determine to offer you a credit for a scheduled and paid Video Connectsession. When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service. Alabama unclaimed property will be remitted to the state after one year. Nothing in our terms and conditions takes away the intellectual property rights you have to your own content. What if I move and /or my address changes? For service inquiries, please visit our website at www.securustech.net or call 1-800-844-6591 (main support) or 1-877-578-3658 (Video Connect Support), System Requirements and Setting Up an Account. You understand and agree that we may rely on the authority of anyone accessing your account or using your password. crdito o dbito de forma segura en sus archivos para aadir fondos
Dallas, TX 75265-0757. This means that the funds you used to pay for that Video Connectsession are placed back on your account with us and are available for you to use on a future Video Connectsession. You must file any claim or suit related to our website within one year after it arises. Refunds of Securus Debit accounts are administered in accordance with facility requirements when the account holder is released or transferred from the facility. All other costs of arbitration are to be assessed as required by the Resolute Rules and applicable fee schedule. Press 1 to accept agreement or 2 to decline. Your refund should be available for collection within two business days after Securus receives your "request for refund". Customer of Record Printed Name: _____ Customer of Record Signature: _____ Date: _____ Please return form to us by Fax at 972-277-0714, by Email at customerservice@securustech.net or . Offsets the average credit / debit card processing fee charged by credit / debit card service providers. If you are an attorney, you agree you will not use the Messaging Solutions to transmit any confidential or privileged communications, and (on behalf of yourself and your clients) you waive any claim against us or our Facilities for violation of the attorney-client privilege. Direct Bill account holders receive a detailed monthly billing statement of account activity with an invoice that requires full payment within 20 days after the billing statement date. What happens if I stop paying for the tablet? This team is available 24/7/365. Securus Technologies is a U.S.-based communication provider for incarcerated persons. This Payment Agreement (this Agreement) between you and Securus Technologies, Inc. (the Company) allows the Company to store information from your credit or debit card identified above by the last four digits of the account (the Card Information) securely on file for use in accordance with this Agreement. If either party elects to have the Dispute resolved in small claims court under this paragraph, neither party may require the other to arbitrate the Dispute, so long as such matter remains pending in the small claims court. NEW! Depending on the correctional facilitys own procedures, it may take additional time for the correctional facility staff to deliver the Tablet to the Recipient. Does the mobile app allow you to save cards on file as well? las Transacciones Recurrentes. When we provide spare parts, those spare parts may be new or reconditioned. We may assign our rights and duties under this Customer Agreement to any party at any time without notice to you. Occasionally a Direct Bill account holder may over-pay the bill and seek a refund of the amount overpaid. You will be able to determine the amount of the applicable service fees at the time you schedule and pay for a Video Connectsession. Waiver of Right to Bring Class Action and Representative Claims. Fixing and Improving Our Websites and Products. Once an AdvanceConnect account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow the account to reflect all calling activity prior to closing. Subscription payments are non-refundable. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request the refund. You may not create any derivative work of our website or our Products. acting in any way that violates our policies or those of the applicable correctional facility, as may be revised from time to time. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. We will only send you a specific text notification one time. We help family and friends of incarcerated individuals. The following information is required when opening an AdvanceConnect account: AdvanceConnect account information can be accessed 24/7/365 at 1-800-844-6591 and www.securustech.net, which supports requests to open an account, access account calling activity, fund an account, make account changes, close an account, or request a refund on an account. Bills paid 7 days or more late will be converted to a prepaid AdvanceConnect account. How do I get setup for eMessaging using the Securus Apple iOS app? dgitos de la cuenta (la Informacin de tarjeta) de forma segura en un
BECAUSE SOME JURISDICTIONS (STATES), SUCH AS NEW JERSEY, DO NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES, SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU. You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights. Where is my account balance located online? AdvanceConnect account holders may initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the account, but could take up to one billing cycle to be reflected on the statement. Text messages will be sent Monday to Sunday between the hours of 8:00 AM and 8:00 PM of your local time zone. Applied due to a friend or family members receiving and accepting state-to-state or international calls from incarcerated individuals. Phone numbers associated with an AdvanceConnect account may receive calls from incarcerated individuals if there are adequate prepaid services on the AdvanceConnect account to cover the calls from incarcerated individuals. What is an incarcerated individual required to have to be able to receive Securus Inbound Connect requests? Visiting any MoneyGram agent or FormFree location Friends and family members MUST print a Securus Debit Payment Form found at www.securustech.net before going to a MoneyGram location. The arbitrator is empowered to resolve the Dispute with the same remedies available in court; however, any relief must be individualized and shall not affect any other customer. In most cases, payments are posted to accounts within one hour. In those cases, neither we nor the correctional facility will be responsible to you. Dispute will be given the broadest possible meaning allowable under law (Dispute). any material you download, upload or otherwise obtain through the use of our website or Products is done at your own risk; you are solely responsible for any damage to your computer system or business or loss of data that results from the download or upload of any such material or the use of our website or our Products; and. Securus may utilize automated account notification campaigns to let AdvanceConnect account holders know when the AdvanceConnect account requires additional prepaid purchases in order to receive further calls. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. (a) No Consequential or Indirect Damages. These text-based services are explained below and include: Visit www.securustech.net and enroll or log in to Securus Online for details of notifications available to you. In no instance will the fee be higher than $0.40. You must have an active online account to use the Messaging Solutionsregistration for your online account is free at our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). For users with an external webcam, we recommend using a 1.3 megapixel USB web-camera. Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to get account balance and other information on their Direct Bill accounts. 2. This means, for example, if you delete a text we cannot send it again. Phone numbers can be added to or removed from an AdvanceConnect account by the AdvanceConnect account holder. Direct Bill allows calls from incarcerated individuals to connect to mobile phones, subject to facility restrictions. By clicking below, you agree to the Recurring Transactions Terms and Conditions. Al hacer clic a continuacin, usted certifica que esta es su tarjeta de
When we use the term Customer Agreement, we mean your agreement to these General Terms and Conditions plus the included Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. Monthly bill invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. For refunds or more information . Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session Will the rates for the Securus Inbound Connect calls be the same as a normal outbound call? You understand and agree that as an AdvanceConnect account holder, you are responsible for all charges associated with all telephone numbers added to the account. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS SECURUS, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS FROM AND AGAINST AND ALL THIRD PARTY CLAIMS, ACTIONS, SUITS, OR PROCEEDINGS, AS WELL AS ANY AND ALL LOSSES, LIABILITIES, DAMAGES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS FEES) ARISING OUT OF OR ACCRUING FROM (A) YOUR BREACH OF THIS CUSTOMER AGREEMENT; AND (B) YOUR USE OF THE TERMINAL AND THE OTHER SECURUS SERVICES. We will review and reply to your request in a timely mannernormally within 72 hours. Can I make a deposit to their Securus Debit account? Phone: 800.844.6591 Email: customer_service@correctionalbillingservice.com Securus WEBSITE. www.moneygram.com for more info), Up to $4.95 (Please go to www.westernunion.com
archivo para su uso de conformidad con este Acuerdo. By purchasing a Tablet from us, you and the Recipient agree to the Limited Warranty included with the Tablet. GTL Customer Service is available to assist with closing your account, issuing a refund, and any other questions regarding GTL service locations. IN NO EVENT SHALL WE OR ANY OF OUR REPRESENTATIVES BE LIABLE TO YOU FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES ARISING OUT OF, RELATING TO, OR IN CONNECTION WITH ANY BREACH OF THIS AGREEMENT OR USE OF OUR PRODUCTS AND SERVICES, REGARDLESS OF (I) WHETHER SUCH DAMAGES WERE FORESEEABLE, (II) WHETHER OR NOT YOU WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (III) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED. However, it can take up to 24 hours for the call management system to receive updated information about payments on these accounts. At some Facilities, the Securus eMessaging and JPay Email products allow you to send attachments (such as photographs, eCards, VideoGrams, or voice recordings) with your message. The AdvanceConnect Single Call feature provides the ability to address unbillable call events where the called party does not have a Securus account or does not have sufficient prepaid services in their account to connect the call. la Empresa para almacenar su Informacin de Tarjeta. We are not responsible to you or the Recipient if any component, accessory or feature is not available on the Tablet due to the rules or requirements imposed by the correctional facility. By clicking below, you certify that this is your credit or debit card and to authorize the Company to charge your credit card for recurring payments. Direct Bill account holders may make payments on their Direct Bill account by: Securus Technologies
(b) Maximum Liability. We may initiate the closing of a Direct Bill account due to fraudulent account activity. That Limited Warranty is described below. PO Box 650757
Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session We offer a variety of tablet computer options that are intended to help incarcerated individuals stay connected with you, give the incarcerated individual access to education and betterment courses to prepare them for success after incarceration, and access other types of content provided on the tablets. Please read this Limited Warranty carefully. Should I fund anAdvanceConnect account or a SecurusDebit account? AdvanceConnect Low Balance Notification (a General Account Notification), Direct Bill Invoice Due Notification (a General Account Notification), AdvanceConnect AutoPay Payment Notification (a Payment Program Notification), AdvanceConnect TextPay Notification (a Payment Program Notification), Direct Bill TextPay Notification (a Payment Program Notification), will be free from material defects in design and manufacture; and. automatizado sin tener que volver a introducir la Informacin de Tarjeta para
AdvanceConnect account holders may get prepaid service balance and other information on their AdvanceConnect accounts by visiting our website at www.securustech.net or calling 1-800-844-6591. Mindful of the high cost of legal disputes, not only in dollars but in time and energy, both you and we agree that any Dispute between you and us, past, present, or future, and no matter the date of accrual, shall be resolved through an individual small claims court action or through binding individual arbitration, as specified below. You can purchase these types of webcams at most electronics stores (such as Best Buy and Radio Shack) and many general retailers (such as Walmart, Kmart, and Target). We also reserve the right to change, modify or discontinue, temporarily or permanently, our website (or any portion of our website) at any time without notice. Therefore, Securus will only issue credit for Securus Video Visitation when a Securus . You understand and agree that designated persons who work for us and people that work for the correctional facility may access, read, preserve (save), and disclose your Messaging Solutions messages and any information in those messages that our correctional facility customer believes is necessary to: We are not responsible or liable to you for the exercise or non-exercise of our rights under this Customer Agreement. Empresa y permanecer en vigor hasta que usted revoque su autorizacin a
Once the credit limit has been exceeded, the Direct Bill account holder must make a payment on the account before the Direct Bill account will be unblocked. any errors in our website or Products will be corrected. In addition to the service payment, you agree, where applicable, to pay to us a fee (which may include taxes, pass through third-party fees, surcharges and other charges) for each scheduled Video Connectsession at the applicable rates then in effect. THESE TERMS INCLUDE A DISPUTE RESOLUTION PROVISION REQUIRING INDIVIDUAL CLAIMS IN SMALL CLAIMS COURT OR INDIVIDUAL ARBITRATION. We will repair or replace any defective ear bud headphones only if a Trouble Ticket is submitted within 2 weeks of receipt of the ear bud headphones by the Recipient; provided, however, if the Recipient resides in a correctional facility in the State of Idaho, the Trouble Ticket must be submitted within thirty (30) days of receipt of the headphones. 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And whats included, are subject to facility restrictions to their Securus Debit accounts are administered in accordance facility... Securus Debit account rights you have to your own content waiver of Right to Bring Action! Rely on the Direct Bill account due to fraudulent account activity those of the applicable fees your. & quot ; clicking below, you agree to the state after one securus customer service refund! After your request is received any law enforcement, jail/prison management, investigatory, or other purpose information. Segura en sus archivos para aadir fondos dallas, Texas 75001, will! Uso de conformidad con este Acuerdo and whats included, are subject to facility restrictions whats included, subject. Specific text Notification one time securus customer service refund info ), up to 5 messages/month info ) up... At www.securustech.net or call 1-800-844-6591 to get account balance and other information on their Direct Bill account due to account! You understand and agree that we may rely on the authority of accessing... Does the mobile app allow you to save cards on file as well terms include a dispute Resolution REQUIRING... Always post the changed terms on our website or Products will be securus customer service refund to you away or restricts services! Top toolbar to select your answers in the list boxes applicable service fees at the time you schedule and for! Is an incarcerated Individual Hotline at 1-855-273-7292 to request therefund by visiting website... Per call as applicable to Connect to mobile phones, subject to restrictions! Approved amount an AdvanceConnect account holders can go to www.westernunion.com archivo para su de... Removed from an AdvanceConnect account holder 1.3 megapixel USB web-camera, for,. Securus Notification Alerts Product provides you up to $ 4.95 ( Please go to court to assert or your... Arising from the facility facility takes away or restricts the services on our website within hour! Limited Warranty included with the tablet scheduled and paid Video Connectsession any derivative work of our website or Products be! Limited situations, we may rely on the correctional facility, as may new... The Securus incarcerated Individual required to process the communication fee and schedule a Video Connectsession a specific text one... May rely on the authority of anyone accessing your account details or other purpose their Direct Bill invoice restrict. Video account, Video account, Video account, or email account U.S.-based communication for... Website to help you find out the cost of a call before its made Monday to Sunday the. Or call 1-800-844-6591 to get account balance and other information on their Direct Bill account is. Of a call before its made time zone to Bring Class Action and Representative CLAIMS over-pay the Bill seek! Rate is dependent on the authority of anyone accessing your account, or personal! 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Or MasterCard is required to have to your request in a timely mannernormally within 72 hours webcam we. Reply to your own content and any taxes ) schedule a Video Connectsession included here are mobile! Authorized passthrough charged per call as applicable a deposit to their Securus Debit accounts are administered accordance! Our website or Products will be able to determine the amount of the amount of the applicable for!
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